FAQs
Frequently Asked Questions
Wholesale Accounts
Do you offer wholesale accounts?
Yes — Bay & Stew serves both retail and wholesale customers.
To apply, you’ll need a valid seller’s permit and/or sales tax exemption certificate.
You can view full requirements by state or country on our Apply for Wholesale page.
If you don’t have resale documentation, you can still shop our collection on Etsy at bayandstew.etsy.com
How do I open a wholesale account?
Applying is simple:
- Complete our wholesale application form
- Upload your required resale or tax-exemption documents (based on your location)
- Allow 1 business day for review and approval
Once approved, you’ll receive an email with instructions to log in and begin shopping wholesale.
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What documentation do I need to provide to open a wholesale account?
To establish a wholesale account, Bay & Stew requires valid resale or tax-exemption documentation based on your state or country.
Most U.S. applicants will need:
- A resale license or seller’s permit
- A resale or tax exemption certificate (signed)
Requirements vary by location.
Please refer to our Apply for Wholesale page to find your state-specific documentation.
If you have questions about obtaining these documents, we recommend contacting your state’s tax or licensing agency directly.
When will my wholesale account be approved?
Applications are typically reviewed within 1 business day.
We’ll email you as soon as your account is approved!
Why was my wholesale application not approved?
The most common reason is missing or incomplete documentation.
Please ensure you’ve submitted all required forms for your state or country. If anything is missing, our team will reach out with next steps.
Do I need to be logged in to receive wholesale pricing?
Yes — you must be logged into your approved wholesale account to access wholesale pricing and tax exemption at checkout.
Can I place an order before my account is approved?
Orders placed before approval will be processed at retail pricing and applicable sales tax.
We’re unable to adjust or refund orders after they are placed.
Do you accept international wholesale accounts?
Yes — we welcome international partners.
You’ll need to provide valid business registration and any applicable tax ID or VAT number.
Shipping & Fulfillment
Do you offer free shipping?
Yes! We offer free U.S. shipping on orders over $35+ and free expedited shipping on $500+.
How quickly do you ship orders?
We ship same day or next business day on most U.S. orders. During high-volume times (like product launches or sales), shipping may take a little longer — but we always work hard to get your supplies out fast.
Returns, Exchanges & Order Support
Can I make a change to my order?
To keep our fulfillment process efficient, we’re unable to make changes once an order is placed.
This includes:
• Changing the shipping address
• Modifying the shipping method
• Adding or removing items
• Combining orders
If there’s an error, contact us immediately at hello@bayandstew.com to request a cancellation. If the order has not begun processing, we’ll do our best to help. You can then place a corrected order.
Do you accept returns or exchanges?
We do not accept returns or exchanges.
However, if there’s an issue with your order, please email us within 3 days of delivery and we’ll make it right.
What if something arrives damaged or incorrect?
All products go through strict quality control, but if something arrives damaged or incorrect, please email us at hello@bayandstew.com within 3 days of delivery and include:
- Your order number
- Clear photos of the issue
Products & Use
Are your supplies only for permanent jewelry?
While we specialize in permanent jewelry supplies, our products are also great for handmade jewelry, hand stamping, engraving, and more — perfect for both hobbyists and professionals.
Do you create your own products?
Yes! We design and manufacture many of our pieces in-house, giving you access to exclusive products you won’t find anywhere else.