Frequently Asked Questions

Do you offer wholesale accounts?

Yes — Bayandstew.com is for wholesale customers only.
You must have a valid seller’s permit or sales tax exemption certificate to apply.

If you do not have one, you can still shop our products on Etsy at bayandstew.etsy.com.

How do I open a wholesale account?

You can apply for a wholesale account here.
Please allow 1–2 business days for our team to review and verify your application. Once approved, you’ll receive an activation email with login instructions.

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Is there a minimum order requirement?

Yes, we require a $100 minimum order.

Do you offer free shipping?

Yes! We offer free U.S. shipping on orders over $150.

How quickly do you ship orders?

We ship same day or next business day on most orders. During high-volume times (like product launches or sales), shipping may take a little longer — but we always work hard to get your supplies out fast.

Can I make a change to my order?

To keep our fulfillment process efficient, we’re unable to make changes once an order is placed. This includes:

• Changing the shipping address

• Modifying the shipping method

• Adding or removing items

• Combining orders

If there’s an error, contact us immediately at hello@bayandstew.com to request a cancellation. If the order has not begun processing, we’ll do our best to help. You can then place a corrected order.

Do you accept returns or exchanges?

We do not accept returns or exchanges.
However, if there’s an issue with your order, please email us within 3 days of delivery and we’ll make it right.

What if something arrives damaged or incorrect?

All products go through strict quality control, but if something arrives damaged or incorrect, please email us at hello@bayandstew.com within 3 days of delivery and include:

• Your order number

• Clear photos of the issue

Are your supplies only for permanent jewelry?

While we specialize in permanent jewelry supplies, our products are also great for handmade jewelry, hand stamping, engraving, and more — perfect for both hobbyists and professionals.

Do you create your own products?

Yes! We design and manufacture many of our pieces in-house, giving you access to exclusive products you won’t find anywhere else.